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If the above steps did not help with the issue please try connecting to another protocol and retest the issue.

Please note that to get to the services page on your device press the 'Win + R' key and type in the small box 'service.msc' This will bring up a screen similar to the one below.

If it is stopped, please start that service and retry connecting to the VPN. Once you have verified that navigate to your services page and verify if the 'Remote access connection manager service' has stopped. Then please verify that you are connecting via IPsec located in the settings portion of the Windows application.

If you are seeing this error from the image below. Multiple Protocols functionality otherwise known as IPsec. If you are on Hotspot Shield Version 10.x.x and above we have added a special feature in the settings version of the application.

Hotspot shield vpn for windows